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What do I need to enter the BPO arena? - Business process outsourcing it involves of contracts of operations and responsibilities of a company. To have a BPO company it needs to recognize the customer needs. It needs to have process knowledge on how to run a company. Building strong foundation in dealing with the consumers.
What is glocalization? - Glocalization it is refer to individual, group which is willing and able to think globally and act locally. It is used to show human capacity to bridges scales and to help overcome bounded thinking.
What are the 4Es? - The expected framework in easing the concerns is Engagement, education, enactment, and enforcement of security and data privacy issue.
What is BOSS? - Burn-Out Stress Syndrome is for a person who works in a call center. Its common symptoms are chronic fatigue, insomnia, and gastrointestinal problems. It needs to be physical and mental manage in order to assemble the demands of a call center agents.
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